• We posted the question contents you often asked at Koki along with the answers.
  • If it is not listed below, please do not hesitate to contact us.

  • ▲About Hotel
  • Q.What is the time for Check in and Check out?
    A.Check in time starts from 15:00PM. Check out time is limited to 10:00AM.

    Q.Do you have dinner or breakfast when you stay? How much is the fare?
    A.The hotel does not offer dinner or breakfast.

    Q.Can I keep my luggage before check-in or after check-out?
    A.When arriving, we will keep your luggage at the front desk after departure.

    Q.What about the cancellation policy?
    A.On the day of Check in date and No Show 100%
      2 days before check-in 50%
      3 days before check-in 30%

    Q.Can I keep luggage beforehand shipped?
    A.We will keep it until arrival.
  • ▲About day use
  • Q.Is it possible to use only hot springs on a day trip?
    A.As a day-trip hot spring facility, you can use it from 9:30 to 16:00.

    Q.Is the day-ten hot spring open every day?
    A.Every Tuesday is a regular holiday, and on the national holiday the next day is closed.
    (When opening hours change, we will place it in the “Notice ” column on the Home screen.)

  • Q.Is there a meal on the day trip to hot spring?
    A.The hotel is only for bathing, and no meals are offered.

    Q.Can I use a rental bath on a day trip?
    A.Guests who make day trips can not use the private bath.

    Q. Is it a day trip, and extra towels?
    A.Yes, the loaned bath towel will be 150 yen, the sales face towel will be 150 yen.